GBS and DXwand Bring Advanced AI Chatbots to Saudi Arabia to Optimize Customer Service
Meeting the Demands of Saudi Arabia's Growing Market with AI-Driven Customer Service Solutions.
nabd-alhadath – Ahmed Bin Abdulqader
Gulf Business Solution (GBS), the leading technology solutions provider in Saudi Arabia, has signed a Memorandum of Understanding (MoU) with DXwand, an AI venture specializing in Generative AI and AI Agentic Applications, to bring cutting-edge AI chatbot agents to the Saudi Arabian market.
At LEAP, Abdullah Alasqah of GBS, and DXwand officially endorsed the collaboration by signing an MoU at Hall 5, stand C70. The partnership will leverage DXwand’s advanced platform to address the growing demands on customer service in the Kingdom. ORXTRA, DXwand’s product offering, provides sophisticated AI chatbot agents that automate customer interactions, provide instant support, and personalize the customer journey.
Saudi Arabia’s rapidly expanding population presents unique challenges for businesses striving to deliver exceptional customer experiences. Overwhelmed customer service teams can struggle to manage increasing workloads, potentially leading to errors, delays, and dissatisfied customers. To address the challenge of increasing customer service demands, GBS and DXwand are introducing ORXTRA, intelligent AI-powered chatbots to enhance customer experience through 24/7 support, reduced wait times, and personalized interactions.
The service also promises to streamline processes by automating routine tasks, freeing up human agents to focus on more complex and strategic initiatives. Furthermore, these solutions improve efficiency by reducing operational costs and optimizing resource allocation, and scale operations by easily adapting to increasing customer volumes and maintaining consistent service quality.
Abdullah Alasqah at GBS said “This partnership with DXwand is a significant step forward for customer service in the Kingdom. We see a real need for solutions like ORXTRA that can help businesses manage growing customer demands efficiently and effectively. We’re confident that ORXTRA will make a real difference for our clients.”
Together with DXwand, GBS is poised to usher in a new era of customer service excellence in the Kingdom
